FAQ

Need Help?

Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

1. How long will it take to get my package?

Please allow 5-7 days for basic jewelry processing and 7-10 business days for custom jewelry with specific requirements such as gemstone ring sizing, different color plating, or engraving.

2. What shipping carriers do you use?

We use USPS for our carrier.

Orders up and above $49 ship for FREE via USPS First Class Mail within the US.

Orders up and above $120 International Free shipping. 

Shipping time:

United States: 3-5 days

International: 1-4 weeks, depending on the destination.

3. Can I change my shipping address after the order is placed?

If you wish your order to be sent elsewhere, kindly contact us as soon as your order has been placed, and we will make the necessary adjustments. We are unable to make changes to your address once the order has been shipped and no refund will be provided if the address is deemed wrong/invalid during delivery.

Return and Exchange

1. Our return/exchange policy

We have a 14-days return policy after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Items/Service Not Eligible for Refund or Store Credit:

  • Items returned without the original return tag attached.
  • Returns received in damaged/worn condition.
  • Pierced earrings, body jewelry, custom ring, engraved and monogrammed products

You can always contact us for any return question at jazzytuneofficial@gmail.com.

2. Return Procedure

1. FREE RETURN with Store Credit Refund💍

If your return arrives back to us within 30 days of your receipt date, store credits for the amount of your return plus a BONUS 15 credits you can use toward finding something else you'll love. Store credit can last for 60 days from the created date. 

2. If your return is accepted, a return shipping label will be sent, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Pls note that $3.90 flat rate return shipping will be charged. Refunds would be credited to your account within 8-10 business days upon receipt of your package.

3. Refund Confirmation

It takes 5-7 business days to process a return after it arrives to us. You’ll receive an email confirmation when your return is received and being refunded.

4. What should I do if I receive the wrong product/missed order?

We apologise for our underserving, please email us atjazzytuneofficial@gmail.com, detailing what is incorrect or defective along with a picture of the piece, and return the item within 12 days of the receipt date. Refunds would be processed within 7-10 business days upon receipt of your package.

Refund Policy

1. Refund & Cancellation

- Stressfree cancellation within 24 hours

- Cancellation made after 24 hours of order placed will incur a 20% processing and transaction fee, priority to the order has not yet been shipped.

- Kindly noted that cancellation is not allowed if the order is being shipped as we have already worked on your order.

- If any product has been delivered in a damaged or defective condition or wrong product sent, kindly contact us within 7 days of receiving it with proven photos.

- Please notice that if you inform us for more than 7 days, we cannot do the refund for you. We reserve the right to refuse any refund and cancellation.

2. Can I request to refund if I am not happy with my order?

If your jewelry is found defective such as broken/damaged, please contact us immediately upon receiving provided with the photos, and we will proceed to refund you without returning your jewelry. Please note that tarnishing or discolouration due to chemical contact is not a fault. You may check for our jewelry care guide on how to avoid this. Please notice that we reserve the right to accept/refuse the refund for you if being informed for over a month. Refund is specific to the defective items, excluding the shipping fee.

3. When will I receive my refund?

It may take up to 7-9 business days for your refund to be processed and verified. We will be in touch via email. You may also choose the refund option credited into your Loyalty Points.